✨ Why We Created Little Luminaries Fairy Letters

At Little Luminaries, we believe in the magic of childhood, the kind that builds confidence, nurtures emotional wellbeing, and strengthens imagination in a way that feels deeply personal and beautifully timeless.

In today’s fast-paced, screen-filled world, we wanted to create something different. Something meaningful. A magical gift that helps children feel seen, supported, and inspired, one letter at a time. That’s how our fairy letter subscription was born.

🌸 A Heartfelt Mission to Support Emotional Growth

Every child deserves to feel confident, loved, and truly understood. Through the gentle guidance of their fairy friend, children receive more than just a letter, they receive words of encouragement, a sense of belonging, and the joyful reminder that they are never alone in their big emotions and growing hearts.

Each mailed or printable fairy letter becomes a gentle tool for developing emotional intelligence and self belief, all wrapped up in the magic of storytelling.

💌 Meaningful Connection Between Parent & Child

The most powerful learning happens in connection. That’s why Little Luminaries Fairy Letters are designed to be shared between child and parent, sparking heartfelt conversations about feelings, friendships, resilience, and imagination.

Together, families explore the fairy’s messages, navigate the challenges, and reflect on the magical life lessons, opening the door to emotional learning in a fun, pressure free way. These shared moments help deepen communication and strengthen relationships, all while adding a sprinkle of everyday wonder.

🎓 The Educational Heart of Our Fairy Letters

Each of our educational fairy letters is thoughtfully written by child development experts and storytellers, weaving together life lessons with enchanting tales, creative activities, and gentle magic. While they feel like play, they’re intentionally designed to support key areas of social-emotional learning:

🧠 Emotional Intelligence – Naming, understanding, and managing emotions
🧚 Kindness & Social Skills – Fostering empathy and connection
🎨 Imagination & Creativity – Inspiring storytelling and curiosity
🧘 Mindfulness & Self-Regulation – Encouraging calm through magical practice
💞 Comfort & Companionship – Offering a fairy friend through life’s ups and downs
🌟 Confidence & Self-Worth – Helping children believe in themselves

Our printable and mailed fairy letters give children a safe space to explore who they are while developing confidence, resilience, and kindness, all while having fun.

✉️ Why Fairy Letters?

In a world of instant messages and digital distractions, receiving a letter in the mail or finding it in a special place feels like pure magic. The anticipation. The personal touch. The moment they realise this was written just for me.

Whether printed at home or delivered to your door, our fairy mail for children brings back the joy of storytelling, the wonder of imagination, and the comfort of connection.

At the heart of Little Luminaries is a deep belief in the power of words, the beauty of childhood, and the importance of nurturing young hearts and minds, together. Because we know that even the smallest spark of magic can leave a lasting light.

Privacy Policy for Little Luminaries
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from littleluminaries.com.au (the “Site”), powered by Shopify.

What We Collect

When you visit our Site, we automatically gather some details about your device, like your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages you view, how you found us (such as search terms or referring websites), and how you interact with the Site. We call this Device Information.

We collect Device Information using:

• Cookies – small data files placed on your device, often with a unique identifier. Learn more or how to disable cookies here: allaboutcookies.org.
  
• Log files – which track activity on the Site and collect data like your IP address, browser type, internet provider, referring/exit pages, and timestamps.
  
• Web beacons, tags, and pixels – used to understand how you navigate our Site.
  

If you make a purchase or try to, we collect certain details like your name, billing/shipping addresses, payment info (including credit cards, PayPal, Apple Pay or Google Pay), email address, and phone number. This is called Order Information.

If you sign up to receive magical updates, promotions or inspiration, we may use your email for marketing (you can opt out at any time).

When we say Personal Information, we’re talking about both Device Information and Order Information.

How We Use Your Info

We use your Order Information to:

• Process and fulfill your orders (including payments, shipping, and order confirmations)
  
• Communicate with you about your purchase
  
• Check orders for potential fraud
  
• Share updates, news, and offers if you’ve told us you’d like to receive them
  

We use your Device Information to:

• Monitor for fraud and suspicious activity (especially IP addresses)
  
• Improve your experience on the Site
  
• Understand how people find and use our Site (using tools like analytics)
  

Sharing Your Information

We may share your Personal Information with trusted third parties to help us run our Site and store. For example:

• Shopify powers our store. You can read Shopify’s privacy policy here: Shopify Privacy Policy.
  We use Google Analytics to understand how customers use our Site. Learn more here and opt-out here.
  
  

We may also share information if required to do so by law (for example, to respond to legal requests) or to protect our rights.

Advertising & Marketing

We may use your info to share products or offers we think you’ll love through targeted advertising.
You can learn more about how this works at the Network Advertising Initiative.

To opt out of targeted advertising:

• Facebook
  
  
• Google
  
  
• Bing
  Or, visit the Digital Advertising Alliance.
  
  Do Not Track

Please note, we don’t change our data collection or usage based on "Do Not Track" signals from your browser.

Your Rights (EU & UK Customers)

If you're based in Europe or the UK, you have the right to access the personal info we hold about you and ask that it be updated, corrected, or deleted. Just contact us using the details below.

Please note that your data will be processed outside of Europe, including in Canada and the United States, to fulfil orders and support our business operations.

Keeping Your Info

We’ll keep your Order Information unless you ask us to delete it.

Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be here on our Site.

Contact Us

For questions, concerns, or to request changes to your data, please email us at:
hello@littleluminaries.com.au

 

Welcome to Little Luminaries!

This website is operated by Little Luminaries. Throughout the site, the terms “we”, “us”, and “our” refer to Little Luminaries. By using our website (lilleluminaries.com) or making a purchase, you agree to the terms below—so please read them carefully.

These Terms of Service apply to everyone who uses our site, including browsers, customers, vendors, and contributors. If you do not agree to these terms, we kindly ask that you do not access or use our website or services.

We may update these terms from time to time. Your continued use of our site means you accept any changes. The most current version will always be available on this page.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to bring a little magic to your doorstep.

1. Online Store Terms

By using our site, you confirm that you are at least the age of majority in your region, or have permission from a parent or guardian to use the site and make purchases.

You agree not to use our products for any illegal or unauthorised purposes. You also agree not to transmit anything harmful (like viruses or malicious code).

Any violation of these terms may result in a termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

Please be aware that while we take great care to protect your information, certain non-sensitive content (excluding payment details) may be transmitted over networks in an unencrypted form.

You agree not to copy, sell, or exploit any part of the site or our services without written permission.

3. Information Accuracy

We try our best to provide accurate, up-to-date info, but we’re human and sometimes things might not be perfect. Information on the site is general in nature and shouldn’t be your only source for decision-making.

We’re not obligated to update site content, but we may change or remove it at any time.

4. Service and Price Changes

Prices may change without notice.

We reserve the right to modify or discontinue any part of our services at any time. We won’t be held liable for any changes, price adjustments, or discontinuation.

5. Products and Services

Some items are available exclusively online and may be limited in quantity. Returns or exchanges are subject to our Return Policy.

We make every effort to display product images and colours accurately, but we can’t guarantee your screen will reflect this perfectly.

We reserve the right to:

• Limit product sales to specific people, locations, or groups
  
  
• Limit product quantities
  
  
• Change product descriptions or prices at any time
  
  
• Discontinue products
  
  

We can’t promise every product or service will meet your expectations, but we’re always working to improve.

5B. Promotions, Discounts & Sale Terms

From time to time, we may offer discounts or promotions for a limited period. These:

• Can be changed or cancelled at our discretion
  
  
• Must be applied at checkout (we can't add them retrospectively)
  
  
• Cannot be combined with other offers unless stated
  
  
• May require a minimum spend (after discounts) to qualify for free shipping
  
  
• Are valid for one use unless otherwise specified
  
  
• Apply while stock lasts (for gift with purchase promos)
  
  

5C. Pre-orders

If your order contains a pre-order item, all items in your order will ship together when the pre-order stock arrives. If you need in-stock items sooner, please place a separate order.

6. Billing & Account Info

We reserve the right to limit or cancel any order. This might include orders using the same address, payment method, or customer account.

If we make changes to your order, we’ll try to contact you using the email or phone number you gave us.

You agree to give us accurate, current billing and contact details and to keep them up to date.

7. Optional Tools

We may offer access to third-party tools “as is”—without warranties or guarantees. You use them at your own discretion.

If we introduce new tools or features in future, they will also be subject to these Terms of Service.

8. Third-party Links

Our website may include links to third-party websites or services. These are provided for your convenience, but we aren’t responsible for their content, practices, or accuracy. Please read their policies before engaging in any transactions.

9. User Feedback & Submissions

If you send us ideas, suggestions, photos, or comments—whether we asked for them or not—you agree we can use them however we like, without needing to credit or compensate you.

We may remove content we feel is offensive, unlawful, or violates these terms—but we’re not required to monitor or edit user content.

Your comments must not violate any third-party rights, be misleading, or contain harmful material. You are solely responsible for what you post or share.

If you have any questions, feel free to reach out to us at hello@littleluminaries.com.au

Shipping & Returns
Sending Magic Your Way ✨

At Little Luminaries, we lovingly prepare and ship all orders from Australia. Below you'll find everything you need to know about how your parcel travels from our hands to your home, whether you're just around the corner or across the globe.

🌏 International Orders & Customs

We do not currently ship internationally.  Shipping costs are calculated at checkout based on weight.

Please note:

• All international orders may be subject to customs duties and taxes in your country.
  
  
• It’s your responsibility to complete any customs paperwork.
  
  
• If you decline to pay import duties or fail to complete customs paperwork, and your parcel is returned to us, the return shipping fee will be deducted from your refund.
  
  
• Items must be returned in their original condition to be eligible for a refund.
  
  

If your country isn’t listed, please email us at littleluminaries.com.au and we’ll see what we can do!

🕒 Processing Times

All potion kit ingredients are handmade with care. Please allow:

• Up to 10 business days processing time (check the banner on our homepage for current timeframes)
  
  

🚚 Dispatch & Shipping Times

We ship parcels Monday to Friday, with collections between 12–1pm AEST.

You’ll receive tracking via email once your order is on its way. Please double-check your shipping address at checkout (especially if using ShopPay), as we can’t take responsibility for incorrect or outdated addresses.

✨ Need It Fast?

• Express Shipping (Australia): $19.95 AUD
  Please note: this speeds up delivery, but not production time—please still allow 5–7 business days for your item to be made.
  
  
• Express International Shipping: Calculated at checkout by weight.
  Once the parcel leaves Australia, tracking will transfer to your local postal service (e.g. USPS in the US). Use your local carrier’s website to track your parcel from there.
  
  

🇦🇺 Domestic Shipping (Australia)

• All orders are shipped via Australia Post.
  
  
• Tracking is provided on all parcels.
  
  
• Delivery times vary by region.
  
  
• We are not responsible for any postal delays, but we’re happy to assist you in contacting Australia Post if needed.
  

📦 Pre-orders

If you order a pre-order item, your entire order will ship once the pre-order item is ready.
Need your other goodies sooner? Just place a separate order for in-stock items.

💸 Currency

All prices on our website are listed in Australian Dollars (AUD). You can switch to your local currency using the dropdown on our site, but the final checkout will process in AUD.

📬 Unclaimed Items

Keep an eye on your tracking! If your parcel is returned to us because it wasn’t claimed:

• You will be refunded minus the original and return shipping costs.
  
  
• If your order qualified for free shipping, we will deduct a standard $15 shipping fee from the refund.
  
  

🌍 Duties, Taxes & Customs

Every country has different rules. It is your responsibility to know whether taxes or duties apply to your order.

If you refuse to pay taxes or duties and your parcel is returned:

• Shipping and return shipping costs will be deducted from your refund.
  
  
• Refunds are only given if the product is returned to us in its original condition.
  
  

💫 Returns & Damaged Items

We hope you love your order! Because our products are made-to-order, we do not offer returns for change of mind or incorrect information provided during checkout.

If there’s an issue with your order on arrival (damaged, incorrect, or faulty), please contact us within 5 days of receiving your parcel at hello@littleluminaries.com.au We’ll be happy to resolve the issue with a refund or exchange.

About Fairy Letters Subscription

What is the Fairy Letters Subscription?

Fairy Letters is a magical monthly subscription where children receive enchanting letters from a fairy chosen just for them. Each letter is designed to spark imagination, encourage emotional growth, and bring a little wonder into their world.

How does it work?

-You subscribe and choose a fairy that aligns with your child’s personality and needs.

- Each month, your child receives a beautifully written letter from their fairy, delivered in a personalised envelope.

-The letter shares magical stories, gentle lessons, and uplifting messages to nurture creativity and confidence.

Is the letter personalised to my child?

While the letter itself is not addressed to your child by name, their fairy is specially chosen to match their personality and developmental journey. Their envelope will be personally addressed to them, making it a truly magical experience when it arrives!

What age groups are the fairy letters designed for?

Our letters are currently available for:

- Ages 3-5 – Gentle and playful fairies that encourage curiosity, kindness, and early emotional understanding.

- Ages 6 and over – Wise and adventurous fairies who inspire confidence, resilience, and creative thinking.

Subscriptions & Pricing

How much does the Fairy Letters subscription cost?

We offer a simple monthly subscription either paid upfront or ongoing monthly amount as a recurring payment

What is included in my subscription?

- When you subscribe, your child will immediately receive a special introduction letter from their chosen fairy, and all subsequent letters will be sent out on the 15th of each month.

- A beautifully crafted letter from your child’s fairy, delivered each month.

- A personalised envelope addressed to your child.

- Magical storytelling designed to inspire emotional growth and imagination.

• Digital subscription only - Access to the digital version of the letter on the 15th of each month.

- Parent newsletter emailed so that you can enhance and support the learning for your child around the monthly theme

Can I gift a Fairy Letters subscription?

Absolutely! You can purchase a subscription as a special gift and the first letter will include a welcome note explaining the magic of their new fairy friend.

Can siblings share a subscription?

Each child forms a unique connection with their fairy, so we recommend individual subscriptions. However, families with multiple children can subscribe separately, ensuring each child gets a fairy tailored to them or choose our family subscription package.

Delivery & Access

When will my child receive their first letter?

-When you subscribe, your child will immediately receive a special introduction letter from their chosen fairy, and all subsequent letters will be sent out on the 15th of each month.

-Physical Letters: Posted out on the 15th of each month or the next business day.

-Digital Subscription Letters: Available via email on the 15th of each month.

How are the letters delivered?

-Physical Subscription: A beautifully printed letter in a personalised envelope, delivered by mail.

-Digital Subscription: A PDF version of the letter sent via email, perfect for printing at home.

What if my letter hasn’t arrived?

Please allow a few extra days for postal deliveries, as times may vary. If you still haven’t received your letter, contact us, and we’ll ensure a replacement is sent.

Managing Your Subscription

How do I update my payment details?

You can update your payment information anytime through your account portal.

Can I cancel my subscription?

Yes, you can cancel anytime before your next billing cycle. However, we’d love to hear any feedback that might help us improve your experience!

Engagement & Experience

Can my child write back to their fairy?

Not yet! While we don’t currently offer a way for children to send letters back, we encourage them to imagine their fairy’s response or express their thoughts through drawings or journaling.

How can I make the fairy letter experience even more magical for my child?

-Read the letter together and discuss its themes.

-Encourage your child to draw or write about their fairy’s story.

-Little Luminaries Fairy fridge magnet can create a special fairy mail spot where they can keep their letters safe.

Still Have Questions?

We’re happy to help! Contact our Fairy Support Team via our contacts page  ✨